/100 0 votes, 0 avg 12 LOGISTICS AND SUPPLY CHAIN Welcome to Membership Exams. We wish you all the best as you kick start a wonderful career with usONLINE EXAMINATIONSThe online assessment is taken on completion of the training material. You will be asked 100 multiple choice questions with a pass mark of 50%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the Exam againWhether you are a student on our platform or not we encourage you to email your enquires to our friendly team if you need help with anything at [email protected] REGISTER TO START YOUR EXAMINATION 1 / 100 SCM. .TQM refers to total quality management total quantity management total quality marketing total quotient management 2 / 100 SCM. What is a perfect order? b) an order that arrives on time a) simultaneous achievement of relevant customer metrics c) an order that arrives undamaged d) an order that is easy for the receiver to fill 3 / 100 SCM. Which of the following is not a typical inspection point? upon receipt of goods from your supplier during the production process before the product is shipped to the customer 4 / 100 SCM. Today, a growing number of firms now outsource some or all of their logistics to ________ intermediaries b) third-party logistics providers a) competitors d) cross-functional teams c) channel members 5 / 100 SCM. Which of the following is not an area of responsibility for a logistics manager? c) warehousing d) marketing a) inventory b) purchasing 6 / 100 SCM. Which of the following would not be normally considered as a key feature of Operations Management? World class Operations can give an organisation competitive advantage Most new technology is implemented in Operations areas Operations is the area of a business where most people work Operations is the part of an organisation which creates wealth through the management of the transformation process 7 / 100 SCM. The supply chain management philosophy emerged in which decade? 1980s 1990s 1970s 1960s 8 / 100 SCM. Which of the following is true regarding control charts? Values above the upper and lower control limits indicate points out of adjustment. Control charts graphically present data. All of the above are true. Control charts are built so that new data can be quickly compared to past performance data. 9 / 100 SCM. Supply chain concept originated in what discipline? Operations Production marketing Logistics 10 / 100 SCM. Which one does not use operations management? A hospital A bank. A CPA firm. They all use it. 11 / 100 SCM. The variability in demand orders among supply chain participants: c) can be controlled with electronic order placement a) cannot be controlled b) refers to the bullwhip effect d) is more pronounced in relational exchanges 12 / 100 SCM. A fishbone diagram is also known as a Kaizen diagram Taguchi diagram poka-yoke diagram cause-and-effect diagram 13 / 100 SCM. A supply chain is essentially a sequence of linked: Supplier and manufacturer Suppliers and customers Customer and prospects 14 / 100 SCM .Zero defects in manufacturing is the goal of TQM is an unobtainable and misleading ideal is readily achievable in all areas is a relevant goal only in electronic assembly 15 / 100 SCM. All of the following costs are likely to decrease as a result of better quality except maintenance costs scrap costs customer dissatisfaction costs warranty and service costs 16 / 100 SCM. Which of the following activities is not a direct responsibility of operations management? Planning and controlling the operation Determining the exact mix of products and services that the customers will want Developing an operations strategy for the operations Designing the operation's products,services and processes 17 / 100 SCM. Intermediaries play an important role in matching ________. supply and demand manufacturer to product information and promotion dealer with customer 18 / 100 SCM. A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality? communication, responsiveness, and reliability competence, courtesy, and security competence, responsiveness, and reliability communication, courtesy, and credibility 19 / 100 SCM. Which of the following is not a type of operations? entertainment Goods production price reduction storage/transportation 20 / 100 SCM. Raw materials and specialised services procured are converted into useful service offerings and finaly distributed to customers in following Industry Refinery Hotel Sugar Cement 21 / 100 SCM. Companies manage their supply chains through ________. information transportation modes the Internet competitors 22 / 100 SCM. According to the manufacturing-based definition of quality preferences even though quality cannot be defined, you know what it is quality is the degree to which a specific product conforms to standards quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost quality depends on how well the product fits patterns of consumer 23 / 100 SCM. A supply chain is essentially a sequence of linked: Supplier and manufacturer Suppliers and customers Customer and prospects Warehousing and wholesaling units 24 / 100 SCM. The trend in organizations is to place the SCM function: At the same level as the other major functions Under the manufacturing function Under the finance function Under the engineering function 25 / 100 SCM. What is the best way of informing workers of management decisions: B, Decision making C, Communication. A, Problem solving. 26 / 100 SCM,. Pareto charts are used to organize errors, problems or defects outline production schedules identify inspection points in a process show material flow 27 / 100 SCM. Cooperative supply chain relationships developed to enhance the overall business performance of both parties is a definition a) third-party logistics d) relationship marketing c) dovetailing b) supply chain collaboration 28 / 100 SCM. The bullwhip effect: d) refers to variability in demand orders among supply chain participants. b) applies to rodeos and has nothing to do with supply chain management c) refers to the “swaying” motion associated with triple trailers a) is an ineffective way to motivate warehouse employees 29 / 100 SCM.  What is the meaning of JIT B, Just in Time A, Just integrated technology C, just information technology 30 / 100 SCM. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ISO 9000 Quality Cost Calculator Process Chart Pareto Chart Taguchi Loss Function 31 / 100 SCM. According to the manufacturing-based definition of quality quality depends on how well the product fits patterns of consumer quality is the degree to which a specific product conforms to standards quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost preferences even though quality cannot be defined, you know what it is 32 / 100 SCM. Which of the following is not a typical supply chain member? Retailer‟s creditor reseller producer wholesaler 33 / 100 SCM. The goal of Total Quality Management is: Customer satisfaction Acting globally Product differentiation Brand equity 34 / 100 SCM. Which of the following is not one of the major categories of costs associated with quality? none of the above, they are all major categories of costs associated with quality prevention costs appraisal costs internal failures 35 / 100 SCM. When a sample measurement falls inside the control limits, it means that if there is no other pattern in the samples, the process is in control each unit manufactured is good enough to sell the process output exceeds the requirements the process limits cannot be determined statistically 36 / 100 SCM. Which of the following is NOT a benefit of SCM Purchasing? a) Consistent quality d) Less dependence on suppliers c) Lower costs b) Savings on resources 37 / 100 SCM. Positive, long-term relationships between supply chain participants refer to: Co-opetitions tailored logistics partnerships supply chain management 38 / 100 SCM. Today, a growing number of firms now outsource some or all of their logistics to ________intermediaries. cross-functional teams competitors channel members third-party logistics providers 39 / 100 SCM. Which of the following are not key attributes of supply chain management? customer power all are key attributes inventory control leveraging technology 40 / 100 SCM.When suppliers, distributors, and customers collaborate with each other to improve the performance of the entire system, they are participating in a ________ c) supply chain a) channel of distribution d) supply and demand chain b) value delivery network 41 / 100 SCM. Marketing logistics involves getting the right product to the right customer in the right place at the right time. Which one of the following is not included in this process? controlling the physical flow of goods, services, and information implementing the plan for the flow of goods and services planning the physical flow of goods and services gathering customer's ideas for new products 42 / 100 SCM. Which of the following is not a typical supply chain member? Producer Customer Wholesaler Retailer‟s Creditor 43 / 100 SCM. What is the meaning of MRP11 A Machinery resource plan C, material recources progrmming B, Manufacturers Resources Planning 44 / 100 SCM. Marketing logistics involves getting the right product to the right customer in the right place at the right time. Which one of the following is not included in this process? controlling the physical flow of goods, services, and information implementing the plan for the flow of goods and services planning the physical flow of goods and services gathering customer's ideas for new products 45 / 100 SCM. What is a perfect order? simultaneous achievement of relevant customer metrics an order that arrives on time an order that arrives undamaged an order that is easy for the receiver to fill 46 / 100 SCM. The most common form of quality control includes: Planning Directing Inspection Organizing 47 / 100 SCM. An important feature of supply chain management is its application of electronic commerce technology that allows companies to share and operate systems for: future merger opportunities future purchasing of computer systems cost-effective flowing of raw materials Order processing, transportation scheduling, and inventory management 48 / 100 SCM. Which of the following is NOT a reason that companies are depending more on their suppliers? b) Need for more flexibilities c) Desire to share risks a) More focus on core competencies d) More control over their suppliers 49 / 100 SCM. Which of the following statements is true of LEAN? Lean principles include reducing waste. Lean principles focus on advanced statistical methods Lean principles focus on advanced statistical methods 50 / 100 SCM. Which of the following is the least likely decision to be made by Operations Managers How much capacity is required to balance demand Deciding which market areas to manufacture products for Designing and improving the jobs of the workforce Selecting the location and layout of a facility 51 / 100 SCM. The inputs to a transformation process include all of the following except People Information Assembly Material 52 / 100 SCM. Which one of the following is not a typical question dealt with by an operations manager Which products/services should be offered? How much capacity will be needed in the months ahead? All are typical of operations decisions What is a satisfactory location for a new facility? 53 / 100 SCM. Inspection, scrap, and repair are examples of internal costs societal costs costs of dissatisfaction external costs 54 / 100 SCM. To reduce inventory management costs, many companies use a system called ________, which involves carrying only small inventories of parts or merchandise, often only enough for a few days of operation economic order quantity just-in-time logistics reduction-inventory management supply chain management 55 / 100 SCM. "Quality is defined by the customer" is a user-based definition of quality the definition proposed by the American Society for Quality Control A manufacturing-based definition of quality a product-based definition of quality 56 / 100 SCM. What is the meaning of MRP1 A, Material requirement Planning B, Material requisitioning Planning C, men requirement planning 57 / 100 SCM. A company's channel decisions directly affect every ________. employee in the channel customer's choices channel member Marketing decision. 58 / 100 SCM. what is the meaning of EOQ C, Economy Ordering quantity. B, Economic Optimum Quantity. A, Economic Order Quantity 59 / 100 SCM. What best described “Lead Time” A, The time between requisitioning period and the delivery time of the material. C, All the time that are associated with supply chain management. B, Sourcing time up till the time of delivery. 60 / 100 SCM. Total Quality Management emphasizes A system where strong managers are the only decision makers A process where mostly statisticians get involved the responsibility of the Quality Control staff to identify and solve all quality-related problems A commitment to quality that goes beyond internal company issues to suppliers and customers 61 / 100 SCM. Which of the following is not true about a lean production system? It puts emphasis on reducing a company's labor force. It is involved in maintaining and improving the system with lower amounts of inventory. It relies on buffers against unforeseen occurrences. It puts emphasis on quality, flexibility, and time reduction. 62 / 100 SCM. "Quality is conformance to specifications”-This definition of quality is from point of view of Quality Circle Forum Manufacturer Customer TQM 63 / 100 SCM. Just-in-time/SCM purchasing requires the following condition: Cooperation between purchasing and suppliers Continuous competitive bidding Short-term contracts Many suppliers 64 / 100 SCM.What name is often given to the Japanese „total approach‟ to removing anything that does not add value to the final product? Continuous processes. Lean production processes Jobbing processes 65 / 100 SCM. According to the manufacturing-based definition of quality quality depends on how well the product fits patterns of consume quality is the degree to which a specific product conforms to standards "quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost preferences even though quality cannot be defined, you know what it is 66 / 100 SCM. The resources required by every Manager to achieve the pre- determined goals and objectives are: A, Manpower, Men D, All of the above B, Machine, Material C, Money, Methods 67 / 100 SCM."Quality is defined by the customer" is A manufacturing-based definition of quality A user-based definition of quality A product-based definition of quality An unrealistic definition of quality 68 / 100 SCM. A supply chain is a sequence of firms that perform activities required: c. to create synergy in their training programs a. to find products that are similar d. to create and deliver goods to consumers b. to facilitate wholesalers inventory selections 69 / 100 SCM. There are four generic processes involved in any SCM-Planning for operations,Sourcing decisions,Manufacturing related activities and Inventory Information Distribution Purchase 70 / 100 SCM. A supply chain is a sequence of firms that perform activities required: To create synergy in their training programs To find products that are similar To create and deliver goods to consumers 71 / 100 SCM.Which one of the following would not generally be considered an aspect of operations management? Work methods Secure financial resources Maintain quality Product or service design 72 / 100 SCM. From the economic system's point of view, the role of marketing intermediaries is to transform the assortment of products made by producers into the assortment of products wanted by ________Channel members. d) consumers b) marketers c) distributors a) manufacturers 73 / 100 SCM. Lean production involves Improvement of speed only Elimination of cost only Improvement of quality only Elimination of all types of waste 74 / 100 SCM. What best describes the objectives of Purchasing. A, Right Price, B, Right Quantity, Right Quality C, Right Source, Right Time D, All of the above 75 / 100 SCM. Which of the following are not key attributes of supply chain management? leveraging technology inventory control customer power all are key attributes 76 / 100 SCM. A ____________ encompasses all activities associated with the flow and transformation of goods from the raw material stage, through to the end user, as well as the associated information flows. Marketing channel Warehouse Production line Supply chain 77 / 100 SCM. Quality is both quantitative and Measurable Qualitative Conclusive Supportive 78 / 100 SCM. The supply chain concept originated in what discipline? a) marketing b) operations c) logistics d) production 79 / 100 SCM. From the economic system's point of view, the role of marketing intermediaries is to transform the assortment of products made by producers into the assortment of products wanted by ________ Channel members. distributors manufacturers marketers 80 / 100 SCM. A Supply Chain includes the chain of entities involved in the planning,procurement,production and ------------- of products and services Supply Distribution Demand 81 / 100 SCM. A ____________ encompasses all activities associated with the flow and transformation of goods from the raw material stage, through to the end user, as well as the associated information flows. supply chain production line warehouse marketing channel 82 / 100 SCM. If a sample of parts is measured and the mean of the measurements is outside the control limits the process is in control, but not capable of producing within the established control limits out of control and the process should be investigated for assignable variation within the established control limits with only natural causes of variation monitored closely to see if the next sample mean will also fall outside the control limits 83 / 100 SCM. When suppliers, distributors, and customers partner with each other to improve the performance of the entire system, they are participating in a ________ Supply And Demand Chain Channel Of Distribution Supply Chain Value Delivery Network 84 / 100 SCM. A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings? Pareto chart control charts process chart Ishikawa diagram 85 / 100 SCM. Which one of the following is not a typical question dealt with by an operations managers? How much capacity will be needed in the months ahead? What is a satisfactory location for a new facility? All are typical of operations decisions How to motivate employees? 86 / 100 SCM.  In a SC,Material flows in one direction while _________from in both direction Product Semifinished Goods Process Information 87 / 100 SCM. Zero defects in manufacturing is a. is a relevant goal only in electronic assembly c. is the goal of TQM b. is readily achievable in all areas d. is an unobtainable and misleading idea 88 / 100 SCM. ____ is an example of a pure good. Coal Mining Education Dentist Restaurant 89 / 100 SCM. , An essential role in Procurement is B, Negotiation. a, Competitive bidding. C, Sourcing 90 / 100 SCM. Intermediaries play an important role in matching ________. Information and promotion Supply and demand Manufacturer to product Dealer with customer 91 / 100 SCM. Lean production involves Elimination of cost only Improvement of speed only Elimination of all types of waste Improvement of quality only 92 / 100 SCM. Which one of these was not mentioned in the list of recent trends in operations management? Automation Worker involvement Global competition Total quality management 93 / 100 SCM. Which of the following is NOT a factor affecting the supply chain? Increased opportunities to strategically use technology Increased competition Reduced number of suppliers Longer product life cycles 94 / 100 SCM. A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem? the employee's supervisor the foreman a member of the Quality Control department the operator herself 95 / 100 SCM. A quality loss function utilizes all of the following costs except the cost of scrap and repair the cost of customer dissatisfaction sales costs inspection, warranty, and service costs 96 / 100 SCM. What are the Pre- Transaction elements in Customer satisafaction? B, Quality sales representation. C, Monitored stocked level. A, Knowledge of avaialability D, All of the above 97 / 100 SCM. Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a Flow chart check sheet Pareto chart 98 / 100 SCM. Which of the following is not a key activity of an operations manager? Understanding the needs of customer Continually learning Exploiting technology to produce goods and services Managing cash flows 99 / 100 SCM. Which came last in the development of manufacturing techniques? Craft production Mass production. Lean production. Division of labor 100 / 100 SCM. The goal of inspection is to add value to a product or service correct deficiencies in products detect a bad process immediately correct system deficiencies Your score is 0% Restart quiz
